Frequently asked questions
How can I contact customer support?
You can reach our support team by email at support@pawfectwhiskers.net or through the Contact form on our website. We typically respond within 24 hours on business days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. But this will typically take 2-7 days.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
I didn’t receive a confirmation email—what should I do?
Check your spam/junk folder. If you still can’t find it, contact support and we will resend your order details.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I track my order?
After your order ships, you will receive a tracking link via email. You can also track your order on our “Order Tracking” page.
What should I do if my order arrives damaged or incomplete?
Please contact us immediately with photos of the issue. We will arrange a replacement or refund based on your preference.